Johnson & Johnson Company has a
newsroom that is currently used as a platform to communicate with various media
contacts. The newsroom is so helpful to the company because of its
accessibility to the media, and now the journalists can promote the company
through expert quotes, provision of company information, executive interviews
and industry research to its customers (Rauniar, Rawski, Yang & Johnson,
2014). The newsroom has also provided one on one interaction with media
personalities to prove that the information use in the media is original and
contains a very important message to the customers in the field. The newsroom
is used to ensure increased contacts with the customers and the journalists can
obtain truthful information that is used in the media concerning the operations
of the company (Gade & Perry, 2003).
Johnson
Baby has a strong social media presence, and it is using social media to chat
and advertise its products. Social media has helped the company through one on
one contact more especially the instant message services that helps the company
to understand various customer needs in the market. The company usually posts
various scenarios and article discussions with the customers in ensuring
increased performance regarding production and sale of its products (Gade &
Perry, 2003). The company mostly uses Facebook and Twitter as its main social
media platforms used to enhance customer relations. Over the month of October,
Johnson Baby made several stories like how to recycle various products of the
company, safety to kids, medical experience and various ways of approach health
issues. The stories in Facebook have been presented in an interactive and
persuasive manner in the organization (Rauniar, Rawski, Yang & Johnson,
2014).
Like
any other public, Johnson & Johnson has the latest news in its websites and
0other websites concerning its operations. Like in 8th of November 2015, it was
reported that the company has suffered a court order to pay for the surgical
mesh that was committee in Dallas worth $1.2 million. Victims of the surgical
mesh appealed to the courts to force the company to pay regarding compensation
to the affected families (Rauniar, Rawski, Yang & Johnson, 2014). Many
cancer patients such as Linda Baptiste died because of these messes caused by
problems caused by the surgical gadgets. On the other news, Johnson &
Johnson HIV combination has succeeded in its mid-stage combination in
suppressing HIV and hence AIDS (Gade & Perry, 2003).
The
concepts that have been outlined by Lisa are very practical and if implemented
can yield a lot to a company engaged in online advertisements or social media.
Johnson Baby gives true information concerning its operation and financial
position to its stakeholders for accountability reasons.
The
company gives honest information concerning various aspects such as medication
and cosmetics to kids. Johnson Baby further uses images of babies who are cute
to attract the attention of the public on the advert and always presents its
cases in a shortened version as possible (Gade & Perry, 2003). A company
can improve its media performance through creation of attractive WebPages and
creating a convenient chat system with the customers in the market.
Lisa Bytner is very informative concerning media aspects of an organization and how to
present its information on media. The most important thing from Lisa’s guest
lecture is for an organization to understand the customers they are dealing
with and present the advert or any information that rhymes with the
expectations of the population (Rauniar, Rawski, Yang & Johnson, 2014).
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